2909/462 Elizabeth Street Melbourne - 2BR City Views (2909)

My stay is ok, but the property management is really poor. Positive: Location is good. Negative: I am very disappointed about the failure of the property management company, LIVE LUXE, to refund my A$400 security deposit following my stay at Market Quarter Apartment – Steps from Queen Victoria Market, 462 Elizabeth Street, Melbourne VIC 3000, Room 2909, from 17 September to 20 September 2026. On Thursday, 1 October 2026, LIVE LUXE confirmed by email that its records showed that my A$400 security deposit had been paid for this reservation. In the same email, the management advised that refunds could take up to 14 days to appear in the original payment method, depending on the card issuer or bank. However, it has now been 26 days since my check-out, and I have still not received my A$400 security deposit refund. As the stated 14-day timeframe has already passed, I have emailed the property management three times to request an update and confirmation of the refund. Unfortunately, I have received no response. ( I can provide communication between the management and I by emails as evidence). I have already allowed sufficient time for the refund to be processed and have made several attempts to resolve this issue directly with the property management. Unfortunately, despite my repeated follow-ups, I have not received a satisfactory response or a clear update. The lack of communication from the property management is unacceptable and gives the impression that this matter is being ignored. If the refund has not yet been processed, I request that you contact the property management immediately and arrange for the outstanding deposit to be refunded without further delay. Please provide me with a clear update on the current status of the refund, together with a reasonable and specific timeframe for its completion. I expect this matter to be treated as a priority and resolved promptly, without any further unnecessary delays. I look forward to receiving the management response and confirmation of the refund arrangements as soon as possible.