6607/462 Elizabeth Street Melbourne

Positive: The view Negative: Staff

We will be back Positive: Location Negative: We loved it

Positive: The location, pool, gym and facilities were brilliant. Perfectly located close to the city. Sort walk to major shopping and retailers, restaurants and other attractions. Negative: The apartment was meant to have WiFi but it was not working for the entirety of our stay. I contacted the company about it and apart from saying they were looking into it on the second day of our stay it did not ever get resolved. As such the TV did not work or any of the streaming channels. Whilst there was a building aerial, the TV was not connected to it so we could not even get free to air TV.

Unfortunately, the apartment itself was poorly maintained, inaccurately advertised, and customer service deteriorated on Positive: The positives were that the beds were comfortable, the sheets were clean, and the building’s facilities—including the gym and pool—were modern, clean and well maintained. The building itself was tidy and impressive. Negative: Our 4-night stay was unfortunately very disappointing. The problems started at check-in. We were given the wrong apartment number and floor, so the building fob wouldn’t operate the lift correctly and the key wouldn’t unlock the apartment door. As there is no reception or staff on site, everything had to be sorted over the phone. It took around an hour before someone realised we had been allocated the wrong apartment and reassigned us. Once inside, we discovered several advertised amenities were missing or not working. There was no TV despite the listing advertising one, no hairdryer, and the Wi-Fi network didn’t even exist. After another phone call we were told the TV had been scheduled for installation that day but hadn’t arrived and would be installed the following day. We were also instructed to search cupboards for a modem to connect to a different Wi-Fi network, and the hairdryer was supposedly being delivered with the TV. Unfortunately, the condition of the apartment was far below expectations. There was mould around the ceiling air vents in the living area, significant dust throughout, patched and marked walls, a heavily stained and worn couch, a kitchen power point that was coming away from the wall, a bathroom basin that drained poorly, a toilet that continually ran, and bathroom bins that appeared to have dried urine or toilet spray on them. Most concerning of all, one of the windows on the 66th floor would not close properly and could only be pushed shut without actually securing or locking. Each day we were assured the TV would arrive, but it never did. Eventually we were told there wasn’t actually a TV and that the apartment had a projector instead. We were informed the Booking.com listing was incorrect because this was a new apartment and they had copied a template from another property without updating the facilities.

Awful. Un supportive staff and we paid for facilities no privided Positive: Pool spa Negative: The check in procedure. Was late and no assistance. Tv not supplied, ruined our stay. No refund provided