710/677 La Trobe Street Docklands

Good location for a family of maximum 4 people. Positive: the location was perfect. Walking distance to everything plus the tram station infront of the building. Negative: It was not suitable for 5 people staying for many days. No space to move around especially when everyone has a luggage.

It was a good experience. Positive: Location Negative: Need bathroom mats and shower need door.

Clean, comfortable and great location. Positive: Clean, comfortable and great location. Negative: N/A

Disappointed Positive: I do like the docklands, its a nice area to stay in. Negative: Honestly, it was a bit disappointing. We booked for 4 adults, two kids, but no provisions were made for the kids at all, the couch bed wasn't made, there were no sheets or blankets or pillow cases for them, and most importantly no towels. After a long trip, trying to sort this out was annoying. We called and they did eventually drop them at the apartment, explaining they had a new cleaning team. But I did feel it was an inconvenience for them, to be honest "everyone has already gone home" and when we dud get them, they were still damp. Overall, the apartment could do with some refurbishment- the main bedroom is freezing cold, the second bedroom is too hot, the bathroom was quite dirty on arrival. The beds are not comfortable at all. Getting ti the parking was an absolute nightmare, watching a YouTube video multiple times to try and figure out what to do. I dont like leaving poor reviews, but I do think its important to be honest.

WORST EXPERIENCE WE HAVE EVER HAD! DO NOT RECCOMEND Positive: NOTHING - this place has left us with the worst experience we have ever had. Key collection was bad, room was still being made after 3:30 (checkin was 3) Our handbag was stolen off us on the street which had the room key in it. We contacted LiveLuxe and they were okay to start trying to assist. They then advised us at 11pm they did not have a spare key and could not help us until the next day. The lady on the phone rudley hung up accusing us of losing our keys when infact we had experienced something that was shocking and traumatic and zero empathy was given. We are disgusted with how all of this has been handled. We had to seek alternate accommodation for 2 nights, call a lock smith to enable us to retrive our bags. We tried ringing the host 9 times throughout this including the next day to get in contact with no answer or repsonse from them after multiple messages left. Then without zero communication have deducted $400 from our account (for stolen key) which if there had been a second key and we had access to our room would have been understandable but the fact wer didn't and they haven't even reached out is outstanding! We have never experienced anything like this and we do no reccommend this place. Plus there was mould throughout the showers, the TV remote did not work, the AC controller wouldn't work. Room had no teaspoons, no milk left for hot drinks & water hard to regulate. Negative: EVERYTHING -this place has left us with the worst experience we have ever had. Key collection was bad, room was still being made after 3:30 (checkin was 3) Our handbag was stolen off us on the street which had the room key in it. We contacted LiveLuxe and they were okay to start trying to assist. They then advised us at 11pm they did not have a spare key and could not help us until the next day. The lady on the phone rudley hung up accusing us of losing our keys when infact we had experienced something that was shocking and traumatic and zero empathy was given. We are disgusted with how all of this has been handled. We had to seek alternate accommodation for 2 nights, call a lock smith to enable us to retrive our bags. We tried ringing the host 9 times throughout this including the next day to get in contact with no answer or repsonse from them after multiple messages left. Then without zero communication have deducted $400 from our account (for stolen key) which if there had been a second key and we had access to our room would have been understandable but the fact wer didn't and they haven't even reached out is outstanding! We have never experienced anything like this and we do no reccomend this place. Plus there was mould throughout the showers, the TV remote did not work, the AC controller wouldn't work. Room had no teaspoons, no milk left for hot drinks & water hard to regulate.